ITIL-QUIZ 3 33 123456789101112131415 Created by aboozarkordi ITIL-QUIZ 3 1 / 15 1. Which practice is responsible for ensuring that new services or major changes are introduced in a controlled manner? A) Change Enablement B) Project Management C) Release Management D) Service Level Management Project Management is typically responsible for managing the introduction of new services or major changes in a controlled manner. 2 / 15 2. Which ITIL practice would be most involved in assessing the organization’s current capabilities against future needs? A) Availability Management B) Capacity Management C) Business Analysis D) Strategy Management Strategy Management would be most involved in assessing current capabilities against future needs as part of strategic planning. 3 / 15 3. Which of the following is NOT typically a key objective of Project Management in ITIL? A) Implementing ongoing service improvements B) Ensuring project quality C) Delivering projects on time D) Managing project risks While Project Management focuses on planning, executing, and closing projects, ongoing service improvement is typically part of Continual Improvement practice. 4 / 15 4. Which of the following is a key output of the Strategy Management practice? A) Service level agreements B) Project charters C) Strategic plans D) Business cases The definition of strategic objectives and the development of strategic plans are key outputs of Strategy Management. 5 / 15 5. The concept of “strategic assets” in ITIL refers to: A) Human resources B) Resources providing sustainable competitive advantage C) IT infrastructure D) Financial investments Strategic assets are resources that provide the basis for core competencies, distinctive performance and sustainable competitive advantage. 6 / 15 6. The practice of Portfolio Management in ITIL is closely aligned with which of the following? A) Capacity Management B) Incident Management C) Strategy Management D) Supplier Management Portfolio Management is closely aligned with Strategy Management as it helps translate strategic decisions into actionable initiatives. 7 / 15 7. The practice of Business Analysis in ITIL is LEAST likely to be involved in: A) Identifying business requirements B) Analyzing the feasibility of proposed changes C) Managing day-to-day service operations D) Defining service acceptance criteria While Business Analysis is involved in various aspects of service management, day-to-day operational activities are typically handled by other practices. 8 / 15 8. In ITIL, the practice that deals with balancing opportunities and risks in the short and long term is: A) Portfolio Management B) Project Management C) Financial Management D) Strategy Management Strategy Management focuses on setting direction and balancing opportunities and risks over different time horizons. 9 / 15 9. The concept of “value streams” in ITIL is most closely associated with which practice? A) Service Level Management B) Strategy Management C) Business Analysis D) Project Management Value streams, which represent the series of steps an organization undertakes to create and deliver products and services, are most closely associated with Strategy Management. 10 / 15 10. Which ITIL practice is primarily responsible for ensuring that an organization’s services align with its business objectives? A) Project Management B) Portfolio Management C) Business Analysis D) Strategy Management Strategy Management is responsible for formulating and maintaining an organization’s strategy to ensure services align with business objectives. 11 / 15 11. The practice of Portfolio Management in ITIL is best described as: A) Managing investments to achieve strategic objectives B) Analyzing business requirements C) Overseeing individual projects D) Developing IT strategies Portfolio Management involves managing investments in services and other business assets to achieve strategic objectives. 12 / 15 12. In ITIL, which practice would be most responsible for prioritizing and balancing the organization’s programs of work? A) Demand Management B) Financial Management C) Portfolio Management D) Project Management Portfolio Management is responsible for prioritizing and balancing programs of work based on strategic objectives and constraints. 13 / 15 13. Business Analysis in ITIL primarily focuses on: A) Managing project timelines B) Implementing technical solutions C) Identifying and defining business requirements D) Allocating financial resources Business Analysis is concerned with identifying and defining requirements that will address business needs. 14 / 15 14. In ITIL, the responsibility for defining and maintaining information about the dependencies between services falls under which practice? A) Project Management B) Portfolio Management C) Service Catalogue Management D) Business Analysis Service Catalogue Management is responsible for defining and maintaining information about services and their dependencies. 15 / 15 15. Which ITIL practice would be most involved in determining the viability of a proposed new service? A) Availability Management B) Service Level Management C) Business Analysis D) Project Management Business Analysis would be most involved in assessing the viability of a proposed new service by analyzing business needs and potential benefits. Your score is LinkedIn Facebook Twitter VKontakte Restart quiz
